Digital

"Automation in the customs industry is not just about technology – it's about changing the way we work, unlocking new opportunities, and opening doors to collaborations with key clients," says Rafał Ruciński, IT Director at Customs Support Group Poland. In this conversation, he discusses how automation in customs declarations is transforming the industry, as well as the challenges and benefits of implementing modern technological solutions.

Tariffs, data consolidation and ‘Real Intelligence’ are among the top trends that will shape global trade in 2025, according to Europe’s largest customs solutions provider. Customs Support Group, which supports more than 50,000 customers across 14 countries in Europe, has identified five key trends that will influence the customs and trade landscape in the coming year.

Client Overview: A Global Leader in Repairs and Logistics

CTDI (Communication and Test Design Inc.) is a global powerhouse in electronics repair and logistics, with 20,000 employees across 100 facilities worldwide. Their Poland-based repair centre, employing 800 people, provides OEM-certified repair, parts management, and data erasure services for major international brands.

However, managing international supply chain flows presented key operational challenges, such as the implementation of Brexit. It was at this critical juncture that we stepped in to assist CTDI, helping them establish streamlined processes to ensure that the operations of their repair centre remained uninterrupted despite the UK's exit from the EU.

Customs and trade solutions provider Customs Support Group identifies geopolitical disruption, complex customs regulations, internal skills shortages and the challenge of AI as major market hurdles.

Human expertise and insight remain crucial in the age of automation.

Simplifying your customs processes is key to creating an efficient supply chain. Customs Clearance Coordinator Cesilia Wallenius explains centralisation and automation in exports in this article.

Welcome to our exclusive series of “Meet Our People” where we provide you with an exclusive look behind the scenes to introduce you to the dedicated individuals who drive the Customs Support team. These passionate professionals play a pivotal role in ensuring the success of our mission: empowering your global trade.

Compliance is always the hot topic when it comes to customs and fashion. Project and Implementation Manager Victoria Cooke reveals her insights on achieving high level customs compliance and explains how a specialised solutions provider like Customs Support elevates the goods flow of clients in fashion and retail.

Although the EU is not a federation in the strict sense of the word, each member of the customs union still acts relatively independently. Read about the upcoming EU customs reform in this article.

Following the rebrand of the Belgian company Portmade, Managing Director Jef Hermans discusses digitalisation in customs and the next steps for Customs Support Belgium in this article.