Case

As a logistics service provider (LSP’s), on-time delivery is critical to your success. While various factors can cause delays, border disruptions are among the most significant risks to timely shipments. At Customs Support Group (CSG), we offer customized customs and trade solutions designed to streamline your processes, minimize clearance issues, and keep your shipments on schedule, ensuring your clients stay satisfied.

At Customs Support Group, we specialize in handling complex customs clearance challenges, including high-value goods, rare collectibles, and live animals. A recent highlight was the export of distinguished equestrian horse valued at over €2 million. This exceptional case, managed by our Belgian team in Antwerp, showcases our unmatched expertise and dedication to precision in customs compliance.

Client Overview: A Global Leader in Repairs and Logistics

CTDI (Communication and Test Design Inc.) is a global powerhouse in electronics repair and logistics, with 20,000 employees across 100 facilities worldwide. Their Poland-based repair centre, employing 800 people, provides OEM-certified repair, parts management, and data erasure services for major international brands.

However, managing international supply chain flows presented key operational challenges, such as the implementation of Brexit. It was at this critical juncture that we stepped in to assist CTDI, helping them establish streamlined processes to ensure that the operations of their repair centre remained uninterrupted despite the UK's exit from the EU.

At Customs Support Group in Poland, our Łódź branch specializes in managing high-value, complex imports like artwork. A recent project involved helping the Polish Ministry of Culture and National Heritage recover the 19th-century painting Self-Portrait at 72 by Anton Graff. Graff, a renowned classicist, was instrumental in shaping bourgeois portraiture in 19th-century Germany, becoming the preferred portrait artist for intellectuals during the Enlightenment and early Romanticism.

Over the course of 12 years, Helly Hansen and Customs Support Group have built a strong partnership. But what are the keys to creating such a lasting relationship?

Customs Support Safety’s head of operations, Rob Gielen, joins Artur Stokbroekx and Sven Roemen from Helly Hansen to discuss how communication and IT integration are the keys to their success in Born, Netherlands.
 

Lingerie chain Hunkemöller, who trade throughout Europe, the Middle East, and Africa, came to Customs Support Group for a compliance scan. In doing so, they realised substantial cost savings.

Customs Support Safety and Sedna Containers have recently cemented their long-term commitment. In this article, the Managing Director of Sedna, Henk Rademaker and Rick Kramer, head of Customs Support Safety, talk about the successful cooperation in which the container specialist uses our container depot and the facilities available there.

Join Albert Pustjens as he shares how Customs Support’s position as a neutral, digital-first customs partner empowers Schneider Transport to provide a service that isn’t affected by borders.

Join Jeffrey van der Lee as he shares how Customs Support’s position as a neutral, digital-first customs provider has been key for Transvenlo’s continued success across the EU/UK border since Brexit.

What are the unique challenges of working in perishable goods when thinking about Customs? We spoke to Koornstra & Co to find out: